To start the return process for your order, please enter your email address or phone number and the order number below.
You can return your items within 7 days of receipt of your shipment.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.
Please note that we do not accept returns of panties and bodysuits and swimwear bottoms due to hygiene reasons. Please check your order before payment as our sizing is completely accurate. Unfortunately, we can’t offer you a refund or exchange for these items.
We ask that you wear underwear only when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping
Return shipping and any reverse duties are the responsibility of the customer.
Orders from some countries may be subject to local customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer and will not be refunded by Agnes Underwear & Swimwear. In addition, some orders may experience customs delays.